Refund policy

Refund & Return Policy of Black Mint

Last updated: 27/09/2026

In Short

  • Changed your mind? Return the device in its original condition within 14 days of delivery for a full refund, no questions asked.

  • Return shipping is free on every return.

  • Manufacturing defect or not as described, within those 14 days? Choose a refund or a replacement.

  • Manufacturing defect after that, within the 24-month warranty? We repair it free of charge or replace it.

  • Refunds go to your original payment method within 7-15 business days of our receiving the returned device.

1. Introduction

Welcome to Black Mint, a brand owned and operated by Mezatech LLC.
We take pride in offering high-quality refurbished devices that meet rigorous testing and quality standards. Our devices are backed by a 24-month limited warranty against manufacturing defects, as detailed in our Warranty Certificate.

This Refund and Return Policy outlines your rights and obligations when requesting a refund or replacement for a Black Mint product purchased through our online store or authorized resellers.

2. Eligibility for Returns and Refunds

You may request a return, replacement, or refund under the following conditions:

  1. Within 14 Days of Delivery (No Questions Asked)

    • You may return any device within 14 days of delivery for a full refund, for any reason, no questions asked.

    • If your device shows a manufacturing defect or does not match the specifications described at the time of purchase, you may choose a replacement instead of a refund.

    • The device must be returned in its original condition, with all accessories, packaging, and warranty documents included.

  2. After 14 Days and Within Warranty Period (24 Months)

    • Devices found to have manufacturing defects within the 24-month warranty period will be repaired free of charge or replaced with a functional equivalent if the same model is unavailable.

    • The replacement device will carry the remaining period of the original warranty.

3. Non-Returnable and Non-Refundable Cases

This section does not affect your right to return a device in its original condition within 14 days of delivery. It covers damage or changes that happen after delivery, warranty claims, and accessories bought separately. Returns and refunds will not be accepted, and warranty service will not be provided, in the following cases:

  • Damage caused after delivery by misuse, accidents, liquid exposure, drops, or electrical surges.

  • Any software modification, unlocking, jailbreaking, or repairs not performed or authorized by Black Mint. Installing official software updates, resetting the device, or restoring it from a backup does not count as a software modification.

  • Devices with missing serial numbers, tampered warranty seals, or altered invoices.

  • Warranty claims for cosmetic issues (such as scratches, dents, or wear) that do not affect device performance. Within 14 days of delivery, you may still return a device whose appearance you are not happy with, as long as it is in its original condition.

  • Accessories bought separately (e.g., chargers, cables, earphones) are not covered under this return or refund policy. Accessories that came in the box are part of the device and must be returned with it (see Section 2).

4. Return and Inspection Process

  1. To initiate a return, please contact our Customer Service at info@blackmint.me or call us on 01009925253.

  2. A preliminary inspection will be conducted to verify the device condition and confirm eligibility. For a return within 14 days of delivery, this only checks that the device is in its original condition (see Section 2), and we will not ask why you are returning it.

  3. Once approved, send or deliver the device to the service location we give you. Return shipping is free: Black Mint covers the cost of every return.

  4. For replacements, the inspection and replacement process may take up to 14 business days from when we receive the device.

5. Refunds

  • Devices returned within 14 days of delivery receive a full refund.

  • After the 14-day return period, refunds are issued only if a replacement is not possible.

  • Refunds will be processed to the original payment method used at checkout within 7-15 business days of our receiving the returned device. For a refund after the 14-day return period, this period starts when we confirm that a replacement is not possible.

  • If a promotional discount or offer was applied to your order, the refund is the amount you actually paid.

6. Repair and Replacement Timeline

  • The maximum repair period is 14 business days.

  • If the device cannot be repaired within this period, it will be replaced free of charge with a fully functional unit of the same model or equivalent specifications.

7. Customer Responsibilities

  • Ensure you back up all personal data before submitting your device for inspection or repair.

  • Black Mint and Mezatech LLC are not responsible for data loss, passwords, or personal account access (iCloud, Apple ID, Gmail, etc.).

  • You must provide a valid purchase invoice and warranty certificate when submitting a return or warranty claim.

8. Contact Information

For return, refund, or warranty assistance:
Black Mint - Mezatech LLC
Customer Support Email: info@blackmint.me
Phone: 01009925253
Address: 7049 Building, 17th St., Mokattam, Cairo
Working Hours: 10 AM - 8 PM

9. Legal Notice

Nothing in this policy limits your rights under Egyptian consumer protection law.
Black Mint reserves the right to update or amend this policy at any time to ensure compliance with applicable laws and platform standards.