2-Year Warranty
Every Device. Every Defect. Two Full Years.
Every device Black Mint sells comes with a hardware warranty included with your phones, tablets, and laptops. No registration required. No extra cost. The warranty certificate ships with your device
Coverage
What's Covered
Covered Under Warranty
- Hardware defects resulting from manufacturing faults
- Component failures occurring under normal use conditions
- Internal malfunctions with no external cause
- Screen, keyboard, and port failures not caused by physical impact
- Same defect recurring more than twice — triggers full device replacement
Not Covered
- Physical damage — drops, cracks, broken casing or external keys
- Liquid damage or exposure to moisture, dust, or direct sunlight beyond normal use
- Exposure to electrical surges
- Repairs or software modifications performed outside Black Mint service centers
- Use of non-original or third-party accessories
- Tampering with the original external appearance of the device
- Any unauthorized modification to the purchase invoice or warranty certificate
- Lost or forgotten passwords — iCloud, Apple ID, Gmail, or Outlook accounts
Black Mint is not responsible for software or data stored on devices. Customers must back up their data before submitting a device for warranty service.
How It Works
One Message to Start. Black Mint Handles the Rest.
You do not ship anything. We come to you.
Step 01
Contact Us
Reach out via WhatsApp or phone with your order number and a description of the issue. Have your warranty certificate and purchase invoice ready; you will need both to file a claim.
Step 02
Initial Assessment
Our team reviews the reported defect. Black Mint has the right to open and inspect the device as needed to verify the issue and confirm no misuse has occurred. This is standard procedure before any repair or replacement.
Step 03
Pickup from Your Address
If the claim is approved, we arrange collection from your address anywhere in Egypt at no cost to you. No courier fees. No queues.
Step 04
Repaired or Replaced
We repair the device within a maximum of 14 days. If the same defect has occurred more than twice, the device is replaced with an equivalent unit of the same model within 15 working days. You receive the device back with the original warranty period intact.
If your device has a defect or does not match its listed specifications within 14 days of purchase, you are entitled to a full replacement or refund, provided the device is returned in its original condition with all contents and a valid warranty certificate.
Replacement Policy
When Repair Isn't Enough, We Replace.
Within 14 Days of Purchase
If your device has any defect affecting performance, or does not match its listed specifications, within 14 days of your purchase date — you are entitled to a full replacement with all original contents, or a full refund. The device must be returned in its original condition with all accessories and a valid warranty certificate.
Same Defect, Three Times
If the same hardware defect affecting the device's functional performance occurs more than twice during the warranty period — excluding software issues — Black Mint will replace the device on the third occurrence. An initial inspection will be conducted to confirm no misuse. Replacement with an equivalent unit of the same model is completed within a maximum of 15 working days.
Maximum Repair Time: 14 Days
If a repair is not completed within 14 days, Black Mint is obligated to replace the device with a working equivalent of the same model at no charge. The original warranty period continues uninterrupted from the replacement date.
Warranty Questions
Every Question Customers Ask About the Warranty.
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Yes. Every device sold on blackmint.me from iPhones, iPads, MacBooks, and Windows laptops, comes with the same 2-year hardware warranty.
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The 2-year period starts from the purchase date printed on your invoice, not from when you first use the device.
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You need two things: your warranty certificate and your original purchase invoice. Both must be present to process a claim. Keep them from the moment your device arrives.
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A manufacturing defect is a hardware failure that occurs under normal use conditions with no external cause. This includes internal component failures, screen or port malfunctions with no physical impact, and battery performance falling below expected thresholds. If you are unsure, contact us, we assess every case individually.
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If the same hardware defect affecting your device's performance recurs more than twice during the warranty period, Black Mint will replace the device on the third occurrence, not repair it again. An initial inspection confirms no misuse, and replacement with the same model is completed within 15 working days.
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The maximum repair time is 14 days. If Black Mint does not complete the repair within that window, we are obligated to replace the device with a working equivalent of the same model at no charge. Your original warranty period continues from the replacement date.
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Within 14 days of your purchase date, any defect affecting performance or a mismatch with listed specifications entitles you to a full replacement with all original contents or a full refund. The device must be returned in its original condition with all accessories and a valid warranty certificate.
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No. Black Mint is not responsible for lost or forgotten passwords or account access, including iCloud, Apple ID, Gmail, and Outlook accounts. This falls under intellectual property law and is outside the scope of the hardware warranty. Ensure you have access to your accounts before submitting a device for service.
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Yes. Black Mint has the right to open and inspect the device as part of the assessment process, without requiring prior approval from the customer. This is standard procedure to verify the defect and confirm no misuse before any repair or replacement is authorized.
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Black Mint is not responsible for software or personal data stored on devices. Before submitting any device for warranty service, back up your data.
Need Help? One Message Is All It Takes.
Contact the Black Mint team via WhatsApp or phone. Share your order number, your warranty certificate, and a description of the issue. We assess, we collect, we fix or we replace. Warranty support is available 7 days a week.
Have your warranty certificate and purchase invoice ready before reaching out.
