Warranty

Your 1-Year Peace of Mind Guarantee

Our Commitment to Quality

We stand behind every product we sell with comprehensive warranty coverage. Our commitment to quality means you can shop with confidence, knowing that your purchase is protected.

All products come with manufacturer warranties, and we offer extended protection plans for additional peace of mind. If you experience any issues, our dedicated support team is here to help resolve them quickly and efficiently.

What Your Warranty Covers

Manufacturing Defects

Full coverage for any manufacturing defects or faulty materials discovered during normal use.

Parts Replacement

Free replacement of defective parts with genuine components at no additional cost.

Labor Costs

All repair labor costs are covered by certified technicians at authorized service centers.

Performance Issues

Coverage for products that fail to meet specified performance standards under normal conditions.

Keeping it Transparent: What's Not Covered

Physical Damage

Damage from drops, impacts, or accidents

Water Damage

Liquid spills, submersion, or moisture exposure

Normal Wear & Tear

Expected degradation from regular use over time

Unauthorized Repairs

Modifications or repairs by non-authorized technicians

Software Issues

Problems caused by third-party software or viruses

Misuse or Abuse

Use outside of intended purpose or specifications

Important Details

Please read these warranty exclusions carefully. Understanding what is not covered helps ensure you get the most out of your warranty coverage and avoid unexpected costs.

Warranty Terms & Conditions

What's Covered

This warranty covers defects in materials and workmanship under normal use and conditions. We guarantee that your product will be free from manufacturing defects for the specified warranty period.

Covered items include:

  • Manufacturing defects in materials
  • Workmanship issues
  • Functional component failures
  • Hardware malfunctions

Warranty Period

The warranty period begins on the date of purchase and varies by product category:

  • Electronics: 2 years from purchase date
  • Accessories: 1 year from purchase date
  • Consumables: 90 days from purchase date

Warranty coverage is valid only with proof of purchase from an authorized retailer.

What's Not Covered

This warranty does not cover damage resulting from:

  • Normal wear and tear
  • Misuse, abuse, or negligence
  • Accidents or impact damage
  • Exposure to liquids or extreme temperatures
  • Unauthorized repairs or modifications
  • Use with incompatible accessories
  • Cosmetic damage that doesn't affect functionality

How to Make a Claim

To make a warranty claim, please follow these steps:

  1. Contact our customer service team with your order number and description of the issue
  2. Provide photos or videos demonstrating the defect if requested
  3. Return the product in its original packaging if required
  4. Allow 5-10 business days for evaluation

We will repair, replace, or refund the product at our discretion. Shipping costs for warranty returns are covered by us.

Limitations of Liability

This warranty is your exclusive remedy and our sole liability for defective products. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data or business interruption
  • Damages exceeding the purchase price of the product

Some jurisdictions do not allow limitations on implied warranties, so these limitations may not apply to you. This warranty gives you specific legal rights.

Contact Information

For warranty claims or questions about coverage, please contact us:

Email: info@blackmint.me
Hours: Monday-Friday, 9 AM - 6 PM EST

Please have your order number and product details ready when contacting us.