Your 1-Year Peace of Mind Guarantee
Our Commitment to Quality
We stand behind every product we sell with comprehensive warranty coverage. Our commitment to quality means you can shop with confidence, knowing that your purchase is protected.
All products come with manufacturer warranties, and we offer extended protection plans for additional peace of mind. If you experience any issues, our dedicated support team is here to help resolve them quickly and efficiently.
What Your Warranty Covers
Manufacturing Defects
Full coverage for any manufacturing defects or faulty materials discovered during normal use.
Parts Replacement
Free replacement of defective parts with genuine components at no additional cost.
Labor Costs
All repair labor costs are covered by certified technicians at authorized service centers.
Performance Issues
Coverage for products that fail to meet specified performance standards under normal conditions.
Keeping it Transparent: What's Not Covered
Physical Damage
Damage from drops, impacts, or accidents
Water Damage
Liquid spills, submersion, or moisture exposure
Normal Wear & Tear
Expected degradation from regular use over time
Unauthorized Repairs
Modifications or repairs by non-authorized technicians
Software Issues
Problems caused by third-party software or viruses
Misuse or Abuse
Use outside of intended purpose or specifications
Important Details
Please read these warranty exclusions carefully. Understanding what is not covered helps ensure you get the most out of your warranty coverage and avoid unexpected costs.
Warranty Terms & Conditions
What's Covered
This warranty covers defects in materials and workmanship under normal use and conditions. We guarantee that your product will be free from manufacturing defects for the specified warranty period.
Covered items include:
- Manufacturing defects in materials
- Workmanship issues
- Functional component failures
- Hardware malfunctions
Warranty Period
The warranty period begins on the date of purchase and varies by product category:
- Electronics: 2 years from purchase date
- Accessories: 1 year from purchase date
- Consumables: 90 days from purchase date
Warranty coverage is valid only with proof of purchase from an authorized retailer.
What's Not Covered
This warranty does not cover damage resulting from:
- Normal wear and tear
- Misuse, abuse, or negligence
- Accidents or impact damage
- Exposure to liquids or extreme temperatures
- Unauthorized repairs or modifications
- Use with incompatible accessories
- Cosmetic damage that doesn't affect functionality
How to Make a Claim
To make a warranty claim, please follow these steps:
- Contact our customer service team with your order number and description of the issue
- Provide photos or videos demonstrating the defect if requested
- Return the product in its original packaging if required
- Allow 5-10 business days for evaluation
We will repair, replace, or refund the product at our discretion. Shipping costs for warranty returns are covered by us.
Limitations of Liability
This warranty is your exclusive remedy and our sole liability for defective products. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of data or business interruption
- Damages exceeding the purchase price of the product
Some jurisdictions do not allow limitations on implied warranties, so these limitations may not apply to you. This warranty gives you specific legal rights.
Contact Information
For warranty claims or questions about coverage, please contact us:
Email: info@blackmint.me
Hours: Monday-Friday, 9 AM - 6 PM EST
Please have your order number and product details ready when contacting us.